Research Institute project management experience Planning and control of project implementation. Overview of project management tools Answers to questions from webinar participants Webinar hosted by Konstantin Kulgin, Head of the Project Management Center of VNIIZhT JSC more than 10 years in the field of development of new technologies of railway transportHow to improve the quality of services by automating processes in the information and navigation service.
The customer of the project is the operator of public information and navigation systems for emergency response in case of accidents. For 10 years of work, the call center has received and processed cell phone number list several tens of millions of calls, approximately in every hundred of them an emergency response was made. The average signal transmission time to operational services is 19 seconds Customer services and solutions are of great social importance.
Receiving an application, collecting data, assessing the situation and determining the response team are actions that need to be carried out in a matter of seconds. The customer company conducts a large number of state and commercial orders for the installation of systems at the regional, federal and international levels. With the expansion of the coverage area and the area of interactions, the number of projects being implemented also increases. It becomes obvious that for a clear control of all projects, tasks and assignments, it is necessary to automate business processes and introduce a specialized IT tool.